Relationship Manager

Permanent employee, Full-time · Remote - Brisbane, Australia

Job Description
As a Relationship Manager, you will play a pivotal role in managing and nurturing relationships with Aryza clients who utilize our Insolvency Software Solutions. Your responsibilities are integral to the success of Aryza's business in Australia, with a focus on customer retention, upselling, cross-selling, and ensuring high levels of customer satisfaction. This role is essential in driving long-term business growth and client success.
Your contribution
  • Identifying & leading upsell and cross-sell opportunities across a clearly defined universe of existing customer coverage names 
  • Regular existing customer check-ins & account reviews
  • Monitoring client health & reducing churn
  • Addressing client concerns & issues
  • Promoting Aryza product adoption & usage
  • Gathering feedback for product improvements
  • Collaborating with internal teams (support, product, sales, Exco)
  • Assist with other Aryza stakeholders (product, sales, professional services & C level executives) with new client onboarding & implementation
What makes you stand out
  • Proven track record of leading upsell & cross-sell opportunities across a clearly defined universe of coverage names 
  • Proven track record & experience of working with Australian Insolvency customers & relevant SME industry tenure/experience
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Technical aptitude to understand our industry verticals & SaaS products
  • Data analysis for tracking client metrics
  • Project management
  • Customer service orientation
  • Strategic thinking for long-term client growth
What we offer
  • Competitive salary
  • Birthday Leave
  • Opportunities for professional development and growth
  • Collaborative and supportive work environment
Your application
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